At Eliter Roller Shutters, we respect your privacy and are committed to protecting your personal information. We handle all personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains how we collect, use, store, and disclose your information, and how you can access or correct it.
01Collection of Personal Information
We collect personal information when you interact with us, such as when you make an inquiry, purchase our products or services, request a quote, arrange delivery or installation, or contact us for support.
The information we collect may include your name, contact details, address, payment information, and any other details necessary to provide our services. In some cases, we may also collect identification or financial information, particularly where finance or credit is involved.
You may choose not to provide certain information, but this may limit our ability to provide our products or services to you.
02Use of Personal Information
We use your personal information to operate our business and provide our services. This includes processing orders, responding to enquiries, managing customer service, arranging delivery and installation, and handling payments.
We may also use your information to improve our products and services, ensure security, prevent fraud, and meet our legal obligations.
03 Marketing
We may contact you from time to time with information about our products, services, or promotions. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.
We may still send you important information related to your orders or services even if you opt out of marketing.
04Disclosure of Information
We may share your personal information with trusted third parties where necessary to run our business. This includes service providers such as payment processors, delivery and installation partners, IT providers, and professional advisors.
We may also disclose your information where required by law, or in connection with legal obligations, fraud prevention, or business transactions.
05Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Your information may be stored electronically or in physical records and is secured using appropriate safeguards.
06 Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate or outdated. To do so, please contact us in writing.
07 Complaints
If you believe we have not handled your personal information correctly, you can contact us with your concerns. We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
08 Website Use
When you visit our website, we may collect basic technical information such as your IP address and browsing activity. We may use cookies to improve your experience and analyse website performance. You can manage cookie settings through your browser.
While we take care to protect your information, no online transmission can be guaranteed to be completely secure.
09 Contact
For any privacy-related enquiries, access requests, or complaints, please contact:
Phone: 1300 919 999
1300 919 999 